Please allow 7 - 10 working days for orders to be shipped.

Frequently Asked Questions


Which Photo To Use?

I do not enhance or change the colour/tone of any photo unless specifically asked when the order is placed and in these cases I will let you know if it’s possible, I can only make minor adjustments such as changing to black and white. 
 
When photos are transferred to the wood slices, the colour of the image will naturally fade slightly and the wood grain coming through will also slightly change the colour of the photo. There may be marks or defects from the wood showing through. 
 
Please note - the photos used in my sample photos are high quality photos and are used to give you an idea of how photos can look on the plaques, I am not suggesting your plaque will look the same as it very much depends on the photo quality.
 
I recommend using photos that have empty space around the main focus of the photo (e.g. face, dogs, cars etc) This enables me to crop the photo to fit the oval/circular shaped slices without losing anything important. 
 
High quality photos with good lighting will come out the best. 
 
Photos with flash or sepia tones may not work as well as other photos due to the colours being too similar to the wood. 
 
If no message regarding the quality of your photo is mentioned at checkout, I will assume you are happy with it and will proceed to make your order. 
 
I will only contact you if the photo doesn’t fit, if cropping is too severe or if the photo is too small therefore becomes very blurry when resizing.
 
Cracking

Due to these being a natural product, cracking does occur in some cases, please bear this in mind when ordering as I cannot replace plaques that have developed cracks.
 
Care Instructions

Please keep out of direct sunlight and away from any heat sources, such as a radiator. Exposure to sunlight/heat might result in the wood slice developing cracks. 
 
Please do not submerge in water but dust lightly to clean.