Processing Time

The current processing time is 10-14 days (this is extended due to renovation work)

Processing time is the time it takes for us to make and package your order and is in addition to delivery time. 

Customers from Sweden - please order before the 26th November for guaranteed Father’s Day delivery  

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Delivery Options

All our products are shipped using Royal Mail unless otherwise stated on the listing.

UK orders are sent 1st class

Next day by 4pm - this does not reduce the processing time but does give a guaranteed delivery date.

 

International orders are sent out Tracked, the shipping time can vary depending on your country. I would advise to allow 14 - 35 working days for it to arrive (this is extended to allow for Coronavirus delays) 

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Cancellations

As we start working on your order very quickly, we can only accept cancellations within 12 hours of ordering. Cancelling after this is solely at our discretion.

Returns

Returns (non-personalised goods only) are accepted if notified within 14 days of receipt of order and if the goods are returned in full, in their original packaging within a further 14 days.

We do not accept returns on any personalised product, unless it arrives damaged.

If you do receive something that is faulty or damaged, please contact us on hayley@happilyrustic.co.uk ASAP and please include images where possible. Please do not return or dispose of the product or packaging without first speaking to us.