Processing Time

Orders are ready to ship within 6 working days.

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Delivery Options

UK orders are sent 1st class. Upgrade to Special Delivery at checkout and this will ensure next day delivery (orders still take 6 working days to process.)

International orders are sent out Tracked, the shipping time can vary depending on your country. I would advise to allow 14 - 35 working days for it to arrive (this is extended to allow for Coronavirus delays) 

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Cancellations

We can only accept cancellations within 24 hours of ordering. Cancelling after this is solely at our discretion and may incur a charge.

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Returns

Returns (non-personalised goods only) are accepted if notified within 14 days of receipt of order and if the goods are returned in full, in their original packaging within a further 14 days.

We do not accept returns on any personalised product, unless it arrives damaged.

If you do receive something that is faulty or damaged, please contact us on hayley@happilyrustic.co.uk ASAP and please include images where possible. Please do not return or dispose of the product or packaging without first speaking to us.