I am currently open and processing orders. However I am limiting trips to the post office to once per week (usually Fridays but this may change.)
International customers - please allow longer than usual for your order to arrive.
Orders are processed within 7 - 10 working days. Processing time is the time it takes for me to make and package your order and is in addition to delivery time.
All our products are shipped using Royal Mail unless otherwise stated on the listing.
UK orders are sent out 2nd Class unless you have chosen to upgrade at checkout.
Express orders are prioritised and I aim to ship them within 3 working days, they will be sent Next Day delivery with Royal Mail. (Not currently available)
International orders are sent out Tracked, the shipping time can vary depending on your country. I would advise to allow up to 14 working days for it to arrive.
Cancellations are accepted within 12 hours of ordering.
Returns are accepted if notified within 14 days of receipt of order and if the goods are returned in full, in their original packaging within a further 14 days.
We do not accept returns on any personalised product, unless it arrives damaged.
Please note, as these are a natural product, and because the shape of the wood slices can vary and are rarely a perfect circle or oval, the images can be cropped to some degree but if I believe the cropping has ruined the image, I will always contact you for approval or I will remake. Also, you may find there are some marks on the image, these are defects on the wood and I can't prevent these.
Cracks can occur (before or after the photo is added) with this type of product, please bear that in mind when ordering as refunds/replacements cannot be given for cracking. You may find your plaque has full, partial or no bark, some bark may become loose during shipping, please gently remove this to avoid pulling the photo away.
If you do receive something that is faulty or damaged, please contact us on firstname.lastname@example.org ASAP and please include images where possible. Please do not return or dispose of the product without first speaking to us.