Processing Time

Our current processing time is 6 working days, (example - orders placed on a Monday will be posted the following Tuesday.)

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Delivery Options

UK orders are sent 1st class. Upgrade to Special Delivery at checkout and this will ensure next day delivery once we post your order (this does not reduce the above mentioned processing time but it can speed up delivery.)

International orders are sent out Tracked, the shipping time can vary depending on your country. I would advise to allow 14 - 35 working days for it to arrive (this is extended to allow for Coronavirus delays) 

EU Orders - Due to the new rules regarding VAT, we would ask all EU customers to purchase through our Etsy store. This will ensure VAT is paid at the point of order. Click here to visit our Etsy Store.

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Cancellations

We can only accept cancellations within 12 hours of ordering. Cancelling after this is solely at our discretion and may incur a charge.

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Returns

Returns (non-personalised goods only) are accepted if notified within 14 days of receipt of order and if the goods are returned in full, in their original packaging within a further 14 days.

We do not accept returns on any personalised product, unless it arrives damaged.

If you do receive something that is faulty or damaged, please contact us on hayley@happilyrustic.co.uk ASAP and please include images where possible. Please do not return or dispose of the product or packaging without first speaking to us.