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Delivery & Returns


Processing Time

The current processing time is 7 working days (unless Express is chosen at checkout, then it is 3 working days)

Processing time is the time it takes for me to make and package your order and is in addition to delivery time. 

Delivery Time

All our products are shipped using Royal Mail unless otherwise stated on the listing.

UK orders are sent out 2nd Class unless you have chosen to upgrade at checkout. 

Express orders are prioritised and I aim to ship them within 3 working days, they will be sent Next Day delivery with Royal Mail. The cost for this is £10. (UK only)

International orders are sent out Tracked, the shipping time can vary depending on your country. I would advise to allow 14 - 45 working days for it to arrive (this is extended to allow for Coronavirus delays)

Cancellations

Cancellations are accepted within 12 hours of ordering. 

Returns

Returns are accepted if notified within 14 days of receipt of order and if the goods are returned in full, in their original packaging within a further 14 days.

We do not accept returns on any personalised product, unless it arrives damaged.

Cracks can occur (before or after the photo is added) with this type of product, please bear that in mind when ordering as refunds/replacements cannot be given for cracking. You may find your plaque has full, partial or no bark, some bark may become loose during shipping, please gently remove this to avoid pulling the photo away. 

If you do receive something that is faulty or damaged, please contact us on hayley@happilyrustic.co.uk ASAP and please include images where possible. Please do not return or dispose of the product without first speaking to us.